faq’s

When you buy a Sterling Membership plan, you actually buy points. Different plans give you different numbers of points. Once you purchase the membership plan, the equivalent number of points are credited to your account every year for
25 years.

Let us say you have purchased a plan that entitles you to 3360 points every year. Every year, you will have 3360 points at your disposal. You can use these to take holidays with different combinations of season and apartment type. Each
combination of season and apartment is equivalent to a specific value of points per night. Think of this as redeeming your annual quota of points to get your desired holidays. You can also accumulate, advance or split points to suit
your holiday needs.

You can exchange your points for a stay at any Sterling Resort of your choice for any duration you like.Here is how it works:

Let us say you have purchased a plan that entitles you to 2,100 points. This is equivalent to a one bedroom unit (a one bedroom unit is 300 points/night during peak season) for seven days a year, during peak season.

Alternatively, let us say you want to take a quick weekend break with just your partner and want a studio apartment during the lean season. This would use only up to 70 points/night. So, for two nights you burn 140 of your 2100 points.

Or maybe you want to holiday with the kids and extended family during summer break and need a two bedroom apartment instead of a one bedroom. No worries! A two bedroom during peak season burns 480 points/night. This means that you can
get up to four nights by using 1920 out of your 2100 points.

Every year, you have complete freedom to use your annual points in any manner that suits you and your family. Whether you take multiple short breaks or want one long holiday in a year, you can choose any season and type of accommodation
you like.

Conventional timeshare models bind you to a fixed season, apartment type and sometimes a location. Sterling Membership points system, on the other hand, allows you the flexibility to design your itinerary. You can choose where and when
you want to go and also, how much time you want to spend there and in what kind of accommodation you want to stay in.

Red: Popular holiday season. School and college holidays.

White: Extended weekends or periods of time ideal for short getaways.

Blue: For those who enjoy quiet holiday getaways.

At most resorts of Sterling, you get to choose from three types of accommodation according to your holiday needs.

Studio: Apartment-type room equipped with modern amenities. With a twin or queen bed and a single sofa cum bed. Up to 3 adults or 2 adults and 2 children.

One Bedroom: Living room with double sofa cum bed and kitchenette plus one bedroom, equipped with modern amenities. Up to 4 adults or a couple with teenagers.

Two Bedroom: Living room with double sofa cum bed and kitchenette plus two bedrooms, equipped with modern amenities. Up to 6 adults.

Note: Children above 12 are considered adults. Two children below 12 are considered as one adult.

The sofa-cum-bed in the living room helps convert it into a bedroom to accommodate the maximum number of people as seen in the table above.

You can experience the Sterling way of holidaying by buying a minimum of 490 Sterling Membership points. This basic plan entitles you to a week per year in a studio apartment during the Blue Season. You can choose other plans as well,
with an increasing number of points, depending on how and when you holiday.

Yes, you have to purchase them at one go. We have several convenient payment options, so you never have to compromise on a family holiday ever again. You can also upgrade and buy additional points as your family expands or your holiday
needs increase.

Think of the Annual Subscription Fee as a nominal maintenance charge that you pay every year. This fee goes towards the maintenance and upkeep of the resorts, refurbishment, and upgrading of the facilities. The ASF helps us give you access
to the best facilities and amenities and ultimately ensures a great holiday experience.

The Sterling Membership model offers you the flexibility to holiday as much or as little as you want. Here’s how it works:

1. Carry Forward: In case you are not able to take a holiday during a particular year, the unutilized points of that year will be added to your next year’s entitlement. Points can be accumulated up to a maximum value of twice
   the annual benefit. Beyond this, excess points will lapse. As a good practice, we encourage you to plan your holidays with us well in advance to ensure that none of your points expire.
2. Advancing: In case you would like to utilize more points in a particular year, you can use some of next year’s entitlement of points in the current year.
3. Split: You can split your entitlement and take multiple holidays within the same year. You can book a minimum of 2 nights in Blue and White Season. Or book a minimum of 3 nights in Red and Purple Season. Enjoy your Sterling
   holidays, just the way you want

We offer EMI as well as one-time payment options. You can pay using cheques, drafts and credit cards.

The Sterling Membership points can be used at all Sterling Notified Resorts. You can also use the points to book a holiday and exchange it through RCI (Resort Condominiums International) to holidays at any of the 4,000+ RCI affiliated
resorts in more than 100 countries around the world.

Yes, you can authorise any adult to use your holiday entitlement by notifying the company at the time of reservation and paying the appropriate guest fees.

Yes, you can transfer the Sterling Membership and even bequeath it by notifying the company and paying the appropriate transfer fee. Transfer of membership is possible only after the payment for the membership has been completed.